Refund policy
Return Policy
Thank you for choosing Mistringer. We strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
30-Day Money Back Guarantee:
We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to Initiate a Return:
To initiate a return, please contact our customer service team at info@mistringer.com within 30 days of receiving your order. Our team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
Return Shipping:
Customers are responsible for return shipping costs unless the item received is defective or damaged upon arrival. In such cases, we will provide a prepaid return label for your convenience.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
Exchanges:
If you wish to exchange your item for a different size, color, or product, please contact our customer service team. We will assist you in processing the exchange and ensure that you receive your desired item promptly.
Exceptions:
Please note that certain items are not eligible for return unless they arrive damaged or defective.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at info@mistringer.com.
Thank you for choosing Mistringer. We strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
30-Day Money Back Guarantee:
We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to Initiate a Return:
To initiate a return, please contact our customer service team at info@mistringer.com within 30 days of receiving your order. Our team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
Return Shipping:
Customers are responsible for return shipping costs unless the item received is defective or damaged upon arrival. In such cases, we will provide a prepaid return label for your convenience.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
Exchanges:
If you wish to exchange your item for a different size, color, or product, please contact our customer service team. We will assist you in processing the exchange and ensure that you receive your desired item promptly.
Exceptions:
Please note that certain items are not eligible for return unless they arrive damaged or defective.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at info@mistringer.com.